6 a.m - 9 p.m (Mon - Sun)
contact@strongx.com
+259 (0) 256 215
6 a.m - 9 p.m (Mon - Sun)
contact@strongx.com
+259 (0) 256 215
Refund policy
Refund policy
Refund policy
Refund Policy
Effective Date: March 23, 2025
We want you to be confident in choosing Knight Fitness Academy (KFA). This policy explains how refunds work depending on your plan type, usage, and eligibility for trials.
1. Eligibility for Refunds
Refunds are determined by your selected plan, service usage, and cancellation timeframe.
Bronze Plan
No free trial
One-off and monthly payments are non-refundable once access to the plan is granted
Gold & Platinum Monthly Plans
Include a 7-day free trial
If cancelled within the 7-day period, no payment will be taken
If cancelled after the trial but within 14 days of your first payment — and no full check-in has been completed — you are eligible for a refund
Gold & Platinum 3-Month Plans
No trial period (discounted one-off payments)
Refunds available within 14 days only if no coaching services or check-ins have been used beyond the initial consultation call
2. Check-In Usage & Refund Cut-Off
Refunds will not be granted if:
You’ve completed your first formal scheduled check-in (via Google Meet, booked through Cal.com)
You’ve already received a fully customised plan based on your feedback or progress data
Initial consultation calls (for Gold and Platinum plans) do not count as full check-ins and do not affect refund eligibility.
3. How to Request a Refund
To request a refund:
Email contact@knightfitnessacademy.co.uk with your full name, plan type, and purchase date
Include a short explanation for your request
We’ll review your case within 3 business days and process approved refunds within 7 business days via Stripe.
4. Non-Refundable Items
Refunds cannot be issued for:
Requests made after 14 days of payment
Plans where coaching services, check-ins, or follow-ups have already been delivered
Promotional or discounted packages (including 3-month bundles) once activated
5. Trial Cancellations
If you cancel your Gold or Platinum monthly subscription during the 7-day free trial, you will not be charged.
6. Contact Us
For all refund queries, please email: contact@knightfitnessacademy.co.uk
We aim to respond within 48 hours.
Thank you for choosing Knight Fitness Academy.
We appreciate your trust and always strive to be fair, transparent, and professional in how we handle client memberships.
Refund Policy
Effective Date: March 23, 2025
We want you to be confident in choosing Knight Fitness Academy (KFA). This policy explains how refunds work depending on your plan type, usage, and eligibility for trials.
1. Eligibility for Refunds
Refunds are determined by your selected plan, service usage, and cancellation timeframe.
Bronze Plan
No free trial
One-off and monthly payments are non-refundable once access to the plan is granted
Gold & Platinum Monthly Plans
Include a 7-day free trial
If cancelled within the 7-day period, no payment will be taken
If cancelled after the trial but within 14 days of your first payment — and no full check-in has been completed — you are eligible for a refund
Gold & Platinum 3-Month Plans
No trial period (discounted one-off payments)
Refunds available within 14 days only if no coaching services or check-ins have been used beyond the initial consultation call
2. Check-In Usage & Refund Cut-Off
Refunds will not be granted if:
You’ve completed your first formal scheduled check-in (via Google Meet, booked through Cal.com)
You’ve already received a fully customised plan based on your feedback or progress data
Initial consultation calls (for Gold and Platinum plans) do not count as full check-ins and do not affect refund eligibility.
3. How to Request a Refund
To request a refund:
Email contact@knightfitnessacademy.co.uk with your full name, plan type, and purchase date
Include a short explanation for your request
We’ll review your case within 3 business days and process approved refunds within 7 business days via Stripe.
4. Non-Refundable Items
Refunds cannot be issued for:
Requests made after 14 days of payment
Plans where coaching services, check-ins, or follow-ups have already been delivered
Promotional or discounted packages (including 3-month bundles) once activated
5. Trial Cancellations
If you cancel your Gold or Platinum monthly subscription during the 7-day free trial, you will not be charged.
6. Contact Us
For all refund queries, please email: contact@knightfitnessacademy.co.uk
We aim to respond within 48 hours.
Thank you for choosing Knight Fitness Academy.
We appreciate your trust and always strive to be fair, transparent, and professional in how we handle client memberships.